Terms and Conditions
The following Terms of Use is a legal contract between the customer and J HAZELWOOD WINDOW CLEANING.
By accepting our quotation or by using this website you agree to be bound by the terms & conditions of J Hazelwood Window Cleaning.
Payment Terms
You are required to pay in full within 7 days of the cleaning date. To guarantee this choose to pay by GoCardless direct debit (sign up via payment page)
If non payment exceeds 30 days J Hazelwood Window Cleaning reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.
You can switch over to GoCardless direct debit at any time. Just visit the payment page and sign up. No need to contact us.
Charges
Charges are on all invoices for late payments. A late fee of £10 will be applied to overdue invoices, followed by 20% of the total invoice per 7 days without payment.
If the invoice exceeds 30 days overdue without payment, a additional £25 will be applied to invoice.
Weather
Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and deep snow do effect our services & schedule.
Ingress & Egress
Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides. We might be unable to return to clean the restricted area until the next scheduled clean. To avoid this please ensure that we have your correct phone number for our SMS text reminder service which we send out the evening before each visit. If you are going on holiday just let us know by sending us an email, text or in the ‘contact page’ and we will "miss" the clean and you won't be charged.
If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please complete the contact form so we can keep your preference on our records.
We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.
Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, steep angled roofs and unstable garages.
Due to previous insurance claims we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a "front windows only" service for properties with no rear access.
Cleaning Frequencies
J Hazelwood Window Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4 or 8 weekly window cleaning and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.
If you are a domestic customer that agreed to a 4 or 8 weekly all year round service and you choose to postpone the cleaning throughout the winter months, you will be charged a higher rate for the first return clean, once service is re-established.
We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date.
Our regular window cleaning round is approximately 4 or 8 weekly. Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.
Damages
Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it's because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it's adhesion.
Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it's just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to "as new" condition.
Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.
Due to previous insurance claims we no longer bring our water hoses through the main part of customers houses but we can go through garages. If your house has no other means of rear access other than going through the living area of the house we do offer a front windows only service.
There isa 24 Hour Guarantee on our work, if you find something wrong within that time please let us know. We do not accept liability after this time.